Refund policy
NO REFUND & RETURN POLICY
Due to the nature of our jewelry products, all sales are final after 3 days of confirmed delivery.
Customers have 3 calendar days from the date their order is marked as delivered to contact us regarding an issue with their order.
3-DAY POLICY
If there is an issue with your order, you must contact us within 3 days of confirmed delivery.
After the 3-day period has passed, we will not accept returns, refunds, exchanges, or order disputes through our store, except where otherwise required by law.
ELIGIBILITY
To be eligible for consideration within the 3-day period, jewelry must be:
- Unworn and unused
- In its original condition
- Free from scratches, damage, alterations, or signs of wear
- Returned with all original packaging, when applicable
- Accompanied by proof of purchase
We reserve the right to inspect returned merchandise before approving any refund or exchange.
CUSTOM & PERSONALIZED JEWELRY
All custom, personalized, engraved, sized-to-order, and made-to-order jewelry is FINAL SALE and cannot be returned or refunded unless the item arrives damaged, defective, or materially different from what was ordered.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect, damaged, or defective item, please contact us within 3 days of delivery and provide your order number along with clear photos or videos showing the issue.
We will review the claim and determine the appropriate resolution.
SHIPPING COSTS
Original shipping charges are non-refundable unless the return is due to an error on our part. Customers may be responsible for return shipping costs for approved returns.
AFTER 3 DAYS
Once 3 calendar days have passed from confirmed delivery, the sale is considered final and we will no longer accept refund or return requests through our store, except as required by applicable law.
By completing your purchase, you acknowledge that you have read and agreed to our Refund & Return Policy.