Shipping policy

Absolutely — here’s a polished shipping policy you can put directly on your jewelry website. I wrote it to work well for custom jewelry, chains, pendants, and made-to-order pieces.

SHIPPING POLICY

Thank you for shopping with us! Please review our shipping policy carefully before placing your order.

ORDER PROCESSING

All orders require processing time before they are shipped. Processing time is typically 3–7 business days for in-stock items.

Custom, personalized, made-to-order, or specialty jewelry may require approximately 2–4 weeks for production before shipping. Production times may vary depending on the item and order volume.

Business days do not include weekends or holidays.

SHIPPING TIME

Once your order has finished processing, estimated shipping time is:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, when available

Shipping time begins after your order has been processed, not on the date the order was placed.

TRACKING

Once your order ships, you will receive a confirmation email or text containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after your package has been shipped.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your apartment/unit number, street address, city, state, and ZIP code before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

LOST, STOLEN OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

We are not responsible for packages that are stolen after confirmed delivery or delays caused by the shipping carrier, severe weather, holidays, incorrect addresses, or other circumstances outside of our control.

If your tracking information shows an issue with delivery, please contact the shipping carrier and our customer service team so we can assist you with the next steps.

RETURNED PACKAGES

If an order is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempt, or other customer-related delivery issue, the customer may be responsible for additional shipping costs to have the order resent.

HIGH-VALUE JEWELRY ORDERS

For the protection of our customers, certain high-value jewelry orders may require a signature upon delivery.

Please make sure someone is available to receive and sign for the package when required.

CUSTOM & MADE-TO-ORDER JEWELRY

Please keep in mind that custom jewelry takes additional time to create. Production estimates provided at the time of purchase are estimates and may vary depending on the complexity of the piece.

Once your custom piece has completed production and ships, you will receive tracking information.

HOLIDAY & HIGH-VOLUME PERIODS

Processing and shipping may take longer during holidays, sales, new product releases, and other high-volume periods. We appreciate your patience while we prepare your jewelry with care.

QUESTIONS ABOUT YOUR ORDER

If you have any questions regarding your shipment, please contact our customer service team with your full name and order number so we can assist you.

By placing an order with us, you acknowledge that you have reviewed and agreed to this Shipping Policy.